Name That Friction!
Okay, Actually is a podcast for people who are working hard, still falling behind, and are starting to wonder if the problem is them. It's not.
Each episode — always under 25 minutes — we dig into what's truly broken and figure out how to build a solution that can actually work.
In this episode, I walk through what friction actually is, why you've probably stopped feeling it, and how to locate exactly where it lives — because a people problem solved with a process solution doesn't get fixed. Location matters.
00:00 Never Check Your Bags
04:11 When Friction Gets Normal
06:18 Acceptance vs Surrender
09:45 Five Ps Framework
18:21 Friction vs Ground Truth
21:42 Wrap Up and Connect
The Five Ps
People: is the friction coming from a person, a dynamic, or someone in the wrong role?
Process: is the friction built into how things are or have always been done?
Product: is the friction in the tool or system everyone's working around instead of through?
Place: is the friction in the environment itself?
Priorities: is the friction coming from direction that's unclear, contested, or unresolved?
